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Post by 3dassets on Jun 30, 2014 15:09:35 GMT
My old files lag and frame selection in timeline don't respond accordingly, had to close and reopen.
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Post by Hippani on Jun 30, 2014 18:58:47 GMT
is it ok now?
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Post by 3dassets on Jul 1, 2014 13:35:26 GMT
I try to download version 3.7 but removed by Norton antivirus.
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Post by Hippani on Jul 1, 2014 13:41:36 GMT
Wow!! I hate those guys. We must have told them 5 times already that we're not a virus. 2 months later... we're a virus again.
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Post by Hippani on Jul 1, 2014 13:41:58 GMT
Where did you try to download 3.7 from?
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Post by Hippani on Jul 1, 2014 13:49:09 GMT
Also, we want to fix version 3.8 and we're not sure we understand what the issue is.
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Post by 3dassets on Jul 1, 2014 14:26:16 GMT
Download from hippostudio website, Windows.
I have reinstalled 3.5 and 3.8 issues is quite simple:
1. The preview lag. 2. It embed everything, that is why the file size is huge. 3. Exported html file names begin with capital letters and subsequently broke all image link. 4. Timeline marquee selection / click selection don't respond after adding a marker.
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Post by Hippani on Jul 1, 2014 14:40:21 GMT
OK, lets try to fix those problems for you.
1. Preview lag? Do you mean the player is slow? Can you send us a movie that lags? We can't see this issue. 2. It embeds everything. Do you have "Embed Images" selected in the export. 3. I don't understand. Could you explain more, or give us a screenshot. 4. Again, I don't understand sorry. Could you give me some steps to reproduce this?
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Post by Hippani on Jul 1, 2014 15:08:32 GMT
I think we've found out why the preview might be lagging. Just need to solve the other 3.
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Post by 3dassets on Jul 1, 2014 15:34:43 GMT
OK, lets try to fix those problems for you. 1. Preview lag? Do you mean the player is slow? Can you send us a movie that lags? We can't see this issue. 2. It embeds everything. Do you have "Embed Images" selected in the export. 3. I don't understand. Could you explain more, or give us a screenshot. 4. Again, I don't understand sorry. Could you give me some steps to reproduce this? 2. I never embed images, the exported html file size when up 5m or it accumulate on top of another. 3. All my file names are in small letters but the exported file begin with capital letter, my web hosting is linux, maybe its not as smart as windows server. 4. Inside timeline, I insert a marker (keyframe) then all selection in the frame (keyframe area) fail to to respond except clicking on the name. The only way to access it is close the timeline window and reopen again.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jul 1, 2014 15:57:35 GMT
"2. I never embed images" you may need to check what is inside the the html , and why it is so big . Open that big file with notepad , you may find something. "3. exported file begin with capital letter" this maybe an old version to current version issue. "4. The only way to access it is close the timeline window and reopen again." I meet that before, but that's another issue , not this. I will add video to descript that. 3dassets
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Post by 3dassets on Jul 1, 2014 16:53:00 GMT
Just updated to the latest version, so far so good. Thanks.
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Post by Hippani on Jul 2, 2014 9:36:42 GMT
I try to download version 3.7 but removed by Norton antivirus. View AttachmentWe have contacted Symantec/Norton Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
71C3582EB4809057DB5AA2500AB3BF27 - hippoanimator3.exe
The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at securityresponse.symantec.com/avcenter/defs.download.html
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